MiCloud Flex

Unifying mission-critical communication in the cloud for increased efficiency, simplicity, and mobility while giving users the ability to maintain internal controls and security compliance.

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Designed for large enterprises and organizations that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability, and security through our global, mobile cloud.

Key Benefits

HOSTED UNIFIED COMMUNICATIONS-AS-A-SERVICE

Get a complete enterprise-class communications solution in the cloud with customizable options and seamless integration with top business applications like Microsoft Lync/Skype, Salesforce, Google, and more. You get everything you need in one cloud and one solution from the number one cloud provider.

IDEAL FOR MULTI-OFFICE ENVIRONMENTS

Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.

COLLABORATE SMARTER

Bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype, and other applications into the conversation for true unified communications. MiCloud Flex also boasts robust features including presence-based awareness, instant video communication, visual voicemail, attendant console, and much more.

WORK ANYWHERE

Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets including Android, Blackberry, iOS and Microsoft devices. This gives customers the freedom to communicate using voice, email, text or chat from any device. 

DELIGHT YOUR CUSTOMERS

Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources. 

MAXIMUM FLEXIBILITY AND SCALE

Get maximum flexibility to create your own communications environment without the complexity of managing it yourself. Solutions can easily be scaled up or down without time-intensive IT resources allowing your business to grow and add features at your own pace. 

MITEL. #1 IN CLOUD COMMUNICATIONS WORLDWIDE

When it comes to communications and collaboration, the world’s fastest-moving businesses choose the company that gives them choices. Mitel's public, private, and hybrid cloud solutions have made us the choice of nearly 4.7 million users worldwide.

 

MICLOUD FLEX FEATURES

  • Rich unified communications
  • Local number portability
  • Direct inward dialing
  • Flexible SIP bundles
  • Unified messaging
  • Multi auto attendant
  • Enhanced mobility for smartphones, softphones and tablets
  • Audio / Videoconferencing
  • Advanced collaboration tools
  • Contact center solutions
  • Hybrid network solutions (e.g., MPLS, Cross-Connect)
  • Mitel survivable gateways with local PRI bundles
  • Instant messaging
  • IM/Voice/Video presence
  • Teleworker support
  • Dual mode handoff
  • Single number reach

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HOW IT ALL WORKS

With MiCloud Flex, you get a business communication and collaboration system that just works, but for those of you interested in what's under the hood, let's break it down. The brains of the system reside in our high availability data centers that offer world-class reliability.  For an additional level of service availability, there is an optional uplift to a geo-redundant data center configuration providing enhanced business continuity and disaster recovery.  Information and voice call securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they're are in an office, on the road, or working from home.

 

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APPLICATIONS

  • MiCloud Flex Contact Center
  • MiCollab
  • MiVoice Conference
  • Local Survivable Gateway
  • MiTeam 

 

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TOTAL CONTROL ONSITE WITH FLEXIBLE CLOUD FEATURES

  • Internal controls of your phone system through a dedicated (single cloud instance) and secure environment where you maintain full and complete administrative rights over updates, maintenance and changes.
  • 99% SLA performance for core voice with geo-redundancy deployment for enhanced disaster recovery
  • New integrations popular back-office cloud solutions, such as CRM, ERP, and advanced business processes turn the communications system into a hub that enhances productivity and collaboration.
  • Zero capital outlay for licenses, hardware or professional services

 

 

 

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