Designed for large enterprises and organizations that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability, and security through our global, mobile cloud.
HOSTED UNIFIED COMMUNICATIONS-AS-A-SERVICE
Get a complete enterprise-class communications solution in the cloud with customizable options and seamless integration with top business applications like Microsoft Lync/Skype, Salesforce, Google, and more. You get everything you need in one cloud and one solution from the number one cloud provider.
IDEAL FOR MULTI-OFFICE ENVIRONMENTS
Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.
Bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype, and other applications into the conversation for true unified communications. MiCloud Flex also boasts robust features including presence-based awareness, instant video communication, visual voicemail, attendant console, and much more.
Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets including Android, Blackberry, iOS and Microsoft devices. This gives customers the freedom to communicate using voice, email, text or chat from any device.
DELIGHT YOUR CUSTOMERS
Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.
MAXIMUM FLEXIBILITY AND SCALE
Get maximum flexibility to create your own communications environment without the complexity of managing it yourself. Solutions can easily be scaled up or down without time-intensive IT resources allowing your business to grow and add features at your own pace.
When it comes to communications and collaboration, the world’s fastest-moving businesses choose the company that gives them choices. Mitel's public, private, and hybrid cloud solutions have made us the choice of nearly 4.7 million users worldwide.
With MiCloud Flex, you get a business communication and collaboration system that just works, but for those of you interested in what's under the hood, let's break it down. The brains of the system reside in our high availability data centers that offer world-class reliability. For an additional level of service availability, there is an optional uplift to a geo-redundant data center configuration providing enhanced business continuity and disaster recovery. Information and voice call securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they're are in an office, on the road, or working from home.